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What shoe size should I order?
The most accurate way to determine your perfect Uzuri sandal size is to measure the sole of your favourite summer sandal (from heel to toe) and choose from our sizes below. Should you, in addition to the chart, have a particular question on fit or size, e-mail us at firstname.lastname@example.org.
How long between submitting my order + receiving my Uzuri item?
Conditional on availability, orders are processed within 3 business days. Fastway couriers are used to dispatch a completed order + delivery should not take more than 5 working days.
Do you have an exchange/return policy?
Orders within South Africa can be exchanged within 15 working days. We require a receipt or proof of purchase with the item's swing ticket attached. The item must also be unworn and undamaged. Please note that our exchange/return policy excludes international orders. A refund / gift card will be issued for a returned item. We are happy to facilitate the return but the shipping cost will be deducted from your refund.
Do you ship internationally?
Yes, we do. International orders are shipped via registered mail. You will be provided with tracking information and can expect your Uzuri item within 10-21 days. We do not accept responsibility for packages that are lost or damaged during transit and regrettably do not offer exchanges/returns on international orders. Should you desire an item to be shipped more swiftly via courier, we are happy to facilitate the arrangement, but the excess of the cost attributable to the courier will be for your account.